Privacy Policy
Last updated: January 2026
This Privacy Policy explains how personal data is collected, used, and protected by M CHAPMAN & SONS (TEXTILES) LIMITED, trading as Brisbane Moss (“we”, “us”, “our”), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our website is https://www.brisbanemoss.co.uk/ (the “Website”) and is intended for business-to-business (B2B) customers.
Data Controller
M CHAPMAN & SONS (TEXTILES) LIMITED
Trading as: Brisbane Moss
Information We Collect
We collect and process the following categories of personal and business information:
– Account information: name, business name, job title, billing and delivery addresses, email address, telephone number.
– Account credentials: username and encrypted password.
– Order and transaction data: products purchased, order history, delivery details.
– Technical and usage data: IP address, browser type, device information, pages viewed, and interactions with the Website.
– Marketing and analytics data: usage and behavioural data collected via cookies and similar technologies.
Payment card details are processed securely by our payment providers and are not stored on our systems.
How We Use Your Data
We use personal data to:
– Register and manage customer accounts.
– Process and fulfil orders.
– Arrange shipment of goods.
– Communicate with customers regarding orders and accounts.
– Analyse and improve website performance and services.
– Support marketing and business development activities.
– Comply with legal and regulatory obligations.
Legal Basis for Processing
We process personal data on the following lawful bases:
– Contractual necessity.
– Legal obligation.
– Legitimate interests.
– Consent, where required.
Data Sharing
We do not sell personal data.
Data is shared only with:
– DHL for delivery fulfilment.
– Google Analytics and Microsoft Clarity for analytics and marketing.
– Instagram, where content is embedded.
Cookies and Marketing
We use cookies for functionality, analytics, and marketing purposes. Full details are provided via our cookie banner.
Data Storage and Security
Personal data is stored securely using appropriate technical and organisational measures.
Data Retention
Data is retained only as long as necessary for business and legal purposes.
Your Rights
You have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.
Changes to This Policy
This policy may be updated from time to time.
Contact
M CHAPMAN & SONS (TEXTILES) LIMITED
Trading as: Brisbane Moss
sales@brisbanemoss.co.uk